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ORDER LOGISTICS
Dear Customer,
In this section of our site you will find information regarding our shipping
policies, billing policies, return policies and inventory information. If you
should have any questions regarding any of these policies or if you have a
specific question in relation to your order, please do not hesitate to contact
our Customer Service department. Customer Service contact information appears
at the end of this section.
Thank you.
Butterflyvibes.com
Staff
Discreet Product Shipping
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To further ensure your privacy, all of
Butterflyvibes.com
's products are delivered in plain boxes, which list 
as the return address.
Shipping Methods
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Most of our shipping is done via United Parcel Service (UPS). UPS packages go
out daily, Monday through Friday, except on national holidays. UPS does not
deliver on weekends or on national holidays. Please note that UPS requires a
physical street address, not a PO Box address. If you want your order sent to a
PO Box or to an APO/FPO address, your package must be sent through USPS
Priority Mail. Priority Mail packages are sent on Tuesdays and Fridays only;
please allow about a week for your package to arrive. In the case that UPS
shipping is chosen for a PO Box address, the package will automatically be sent
with USPS Priority Mail. Shipments to an APO or FPO address are sent out once a
week.
For all orders without backordered items placed online by 12 pm Pacific
Standard Time, we will ship within two or three business days if shipping by
UPS, and on the next Friday or Tuesday if shipping by USPS Priority Mail. If
you would like to guarantee product arrival by a certain date please contact
our Customer Service department and we will do our best to accommodate your
request.
Please be sure to include apartment numbers and slip numbers or any other
important information about your address to ensure prompt arrival of your
package.
Butterflyvibes.com
cannot be held responsible for packages lost or misdirected due to incorrect
shipping information; it is the customers responsibility to ensure that the
shipping delivery given is correct. Please do not hesitate to contact our
Customer Service department to update your information. UPS and USPS return
packages to us after three delivery attempts. If a package is returned to us
and we need to re-ship it, we will charge for re-shipping if applicable.
Packages will not be resent unless the customer contacts us with updated
delivery information.
Domestic Shipping Services Offered:
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USPS Priority Mail - Package will arrive in 2-5 days from shipment date. All
P.O. Box, APO and FPO addresses must ship with USPS Priority Mail. Tracking
information is not available for APO and FPO addresses.
UPS Ground - UPS Ground will arrive within 5 business days. This option is not
available for shipments going to Hawaii, Alaska and Puerto Rico.
2nd Day Air will arrive 2 business days after shipment.
Next Day Air Saver will arrive the next business day after shipment.
Shipping to Canada:
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We offer UPS Canada Standard shipping to the following territories: Alberta,
British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario,
Prince Edward Island, Quebec and Saskatchewan. UPS Standard to Canada takes
4-10 business days in transit. Orders going to the Northwest and Yukon
territories will be sent UPS Worldwide Express.
Shipping to APO/FPO Addresses:
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All shipments to APO/FPO addresses must be shipped via USPS Priority Mail. No
tracking information is provided for APO/FPO shipments. All shipments to
APO/FPO addresses are subject to all policies mentioned below for International
shipments.
International Shipping:
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All international orders to countries other than Canada are sent UPS Worldwide
Express. UPS requires a physical address and a phone number for every
international order. Worldwide Express usually takes 3-5business days in
transit plus the time taken to pass through customs. You may be subject to
import duties and taxes, which are levied once the package reaches your
country. These charges must be paid by you at the time of importation.
Butterflyvibes.com
has no control over import duties and taxes and cannot predict what they may
be. Also, you are considered the importer of record and must comply with all
laws and regulations of the country in which you are receiving the goods. It is
your responsibility to know the laws of your country and community as they
apply to adult products. We will not be held responsible nor will we issue
credit for items seized by the customs service or any country. Please note that
we are unable to issue refunds or credits for shipping costs and items seized
by customs. If you choose to abandon your package rather than pay customs
duties, we will not issue a refund for your order.
Please let us know if the order is a gift as some countries waive duties for
gifts up to a certain dollar amount. We are required by customs to describe the
contents of the packages we send; for confidentiality reasons, we will use
terms such as "plastic toy" and "lotion."
Package Tracking Information
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All tracking information will be posted within 72 hours on your
Butterflyvibes.com
account. To access your account click the Order Status Link on the
Butterflyvibes.com
homepage. Please enter your 4 digit Order Number or the last 4 digits of your
Order ID and your zip or postal code. You will then be able to access all of
your order information including your tracking information. Tracking
information is not available for shipments to APO/FPO addresses and for all
USPS International mail.
RISK OF LOSS
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All items purchased at
Butterflyvibes.com
are being shipped in accordance with a carrier's shipping contract. This means
that the risk of loss and the title to such items is going to be passed to a
purchaser upon our delivery to a carrier.
Product Return Policies:
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For sanitary purposes ALL sales are final. When you receive your package,
promptly check the items to make sure the items are working. We will credit or
exchange for DEFECTIVE items only (minus the cost of shipping and handling and
subject to a 15% restocking fee). Please return the items in their original
packaging within 30 days to the address on your packing slip. Items returned
without original packaging will NOT be refunded so please keep all packaging
for the 30 day return period. Please allow up to 3 weeks to receive your
replacement or refund.
In your return package please include:
1) The packing slip, invoice or a copy of an e-mail transcript from customer
service authorizing the return.
2) A note detailing the defect of the product and whether you would like a
refund or a product exchange.
3) The product in original packaging with all product parts included.
Returning Videos
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Due to the ease of duplication, video and audiotapes are returnable only if the
seal is unbroken. You may return unopened videos for up to thirty days after
purchase. In exchange, you will receive either a store credit in the amount of
the purchase (minus the cost of shipping and handling) or a replacement item of
the same value. We can only accept opened videos for return if they are broken
or defective, in which case we will send you another copy of the same video at
our cost. We cannot offer credit or an exchange for a different product for any
video that has been opened. Before you return any item, please contact our
Customer Service Department.
We are dedicated to carrying only the highest quality products and maintaining
attentive customer service. We hope you have been and will be happy with our
services.
Inventory Information
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Butterflyvibes.com
does not keep all merchandise in inventory at all times in our warehouses. We
cannot guarantee that a product listed as "In Stock" will actually ship right
away, as inventory can change significantly from day to day. In rare cases, a
product may be in stock when you place your order, and sold out by the time
your order is processed.
If any selected merchandise is temporarily out of stock, your credit card will
not be charged until the merchandise is shipped to you. Please note: any items
not in stock when you place your order will be shipped immediately when
received from the manufacturer at no additional cost.
Back-orders (Out-Of-Stock Items)
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Back-ordered merchandise includes items that are not currently in stock. In
most cases, these items are on order from the manufacturers. You will be
notified in the comments section of your confirmation e-mail of your order
status which will indicate whether an item is out of stock, back-ordered or if
a suitable replacement exists for an out of stock item. When we receive the
product, we notify you by email and ship it to you promptly.
Back-ordered products usually come into stock within one to four weeks but can
occasionally take longer. If your order is not ready to ship within 30 days, we
will send you an update by email.
If for any reason we determine that a back-ordered item is to be discontinued,
we will notify you immediately by email, cancel the item from your order and
delete the item from our catalog.
Any adjustments will be made to your credit card upon order cancellation. If
payment was made by check or money order, your credit will be placed in your
Butterflyvibes.com
account and will be automatically applied to your next order. If you prefer a
check refund, please contact our Customer Service department
Billing Information
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To ensure discretion all credit card billing will be made under the name of  .
For domestic US orders we accept payment in the form of major credit cards,
personal checks, postal money orders, money orders, cashiers checks, wire
transfer, cash in US currency, and upon prior agreement, COD payment with UPS
shipping. For all international orders we accept payment in the form of major
credit cards, bankers drafts, postal money orders, cashiers checks and wire
transfers. All international payment must be made in US currency. Please make
all checks and money orders payable to .,
not to
Butterflyvibes.com
.
Your credit card is billed within 48 hours of placing your order. If any
adjustments need to be made your credit card will be reimbursed. Please note
that all credits to your credit card will appear during your following monthly
billing cycle. For online banking credits to your account should be visible
within 10 working days. If a credit to your account does not appear by the end
of your next billing cycle, please contact one of our customer service
representatives.
Contact Information
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Hours of Operation: 8:00am - 4:00pm EST, Monday - Friday
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