|
| |
General Customer Information
Dear Customer,
Here at
Butterflyvibes.com
we value your opinions, suggestions and your satisfaction which is why we
strive to provide the best service possible to our customers.
Butterflyvibes.com
will make every effort to respond to your customer needs, feedback and order
queries as quickly as possible. However, please note that there may be delays
in responding to your request and that you may not get an immediate response
from our customer service department.
Contact information is available on our Contact Us page in e-mail, mail, phone
and FAX formats. For e-mail correspondence please direct your queries to the
appropriate contact address as described on our Contact Us page. Please note
that the
Butterflyvibes.com
Customer Service hours are from 8am until 4pm Eastern Standard Time, Monday
through Friday. Customer Services is closed on the weekends and for most major
national holidays and memorials.
If you should need to have any further questions answered please do not
hesitate to contact our customer service representatives. Additional
information regarding site use and customer relations can be found in our Terms
and Conditions and Order Logistic pages.
Thank you,
Butterflyvibes.com
PRIVACY POLICY
In summary of the information provided below,
Butterflyvibes.com
will not sell, rent or give any information pertaining to you or your order to
any company or individual unless specifically requested to do so by law. Opting
out of e-mails, newsletters and other promotional offers associated with
Butterflyvibes.com
and or
Butterflyvibes.com
s affiliates can be done by contacting customer service through e-mail or
phone. All shipments, billing and other information pertaining to your order
remains highly confidential and precautions are taken to maintain a high level
of security and discretion. More information about site security is provided on
our Security page.
Information Collection and Use
--------------------------------------------------------------------------------
Butterflyvibes.com
is the sole owner of the information collected on this site. We will not sell,
share, or rent this information to others in ways different from what is
disclosed in this statement.
Butterflyvibes.com
collects information from our users at several different points on our Web
site.
Legal Disclaimer
--------------------------------------------------------------------------------
We may disclose personal information when required by law or in the good-faith
belief that such action is necessary in order to conform to the edicts of the
law or comply with a legal process served on our Web site.
Registration and Password
--------------------------------------------------------------------------------
You are responsible for maintaining the confidentiality of your information and
password. You shall be responsible for all uses of your registration, whether
or not authorized by you. You agree to immediately notify
Butterflyvibes.com
of any unauthorized use of your registration or password.
If a user chooses to register with our site, a user is required to give the
following: valid email address, a unique password, a phrase and a response in
case of a forgotten password, and a unique user name.
This information is used to contact the user about the services on our site for
which they have expressed interest.
The user may provide optional demographic information, in order to help
personalize our site to your needs at the time of registration. The information
requested is as followed: name, age group, sex, profession, education, marital
status, employment status, income level, city, state and zip code. Providing
such information is strongly encouraged so that
Butterflyvibes.com
can best cater to individual customer needs.
Order
--------------------------------------------------------------------------------
Information required for the proper purchase and delivery of products sold on
the
Butterflyvibes.com
website is required from the user on our order form when placing an order. At
this time the user must provide contact information (name and shipping
address), relevant and legitimate financial information (credit card number,
expiration date, CVV2 code, and current billing address). This information is
used for billing purposes only and to complete a customer's orders. Additional
information such as a valid e-mail address and phone contact information are
requested strictly for the purpose of communicating information pertaining to
the customers order. If we have trouble processing an order, this contact
information is used to get in touch with the user otherwise it is used to
communicate order status and billing authorization.
Cookies
--------------------------------------------------------------------------------
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Use of a cookie is in no way linked to any
personally identifiable information while on our site. Once the user closes
their browser, the cookie simply terminates. For instance, by setting a cookie
on our site, the user would not have to log in a password more than once,
thereby saving time while on our site. If a user rejects the cookie, she or he
may still use our site. The only drawback to this is that the user will be
limited in some areas of our site. For example, the user will not be able to
participate in any of our membership benefits, contests or promotions that take
place. Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site.
Log Files
--------------------------------------------------------------------------------
We use Log Files to identify IP addresses, browser type, domain name, date and
time users have accessed
Butterflyvibes.com
. The data is used to analyze trends, administer the site, track users'
movements, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
Sharing
--------------------------------------------------------------------------------
We share aggregated demographic information with our partners and advertisers.
This is not linked to any personal information that can identify any individual
person.
We use an outside shipping company to ship orders, and a credit card processing
company to bill users for goods and services. These companies do not retain,
share, store or use personally identifiable information for any secondary
purposes.
We may from time to time partner with other parties to provide specific
services that are of value to our users. Users of our site are always notified
when their information is being collected by any outside parties. We do this so
our users can make an informed choice as to whether or not they should proceed
with services that require an outside party. When the user signs up for these
services, we will share names or other contact information that is necessary
for the third party to provide these services. These parties are not allowed to
use personally identifiable information except for the purpose of providing
these services.
We do not disclose any personally identifiable information about our users in
our chat rooms or in our bulletin boards. We inform our users through our
Privacy Policy page to be aware that if they voluntarily choose to disclose any
personally identifiable information about themselves, that might increase their
chance of receiving unsolicited emails from others.
When a user sends a question to one of our experts via email, we post that
user's question and our expert's answer only after making sure that there is no
personally identifiable information about the user.
Links
--------------------------------------------------------------------------------
This Web site may contain links to other sites. Please be aware that
Butterflyvibes.com
is not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy
statements of each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information collected by
this Web site.
Surveys and Contests
--------------------------------------------------------------------------------
From time to time, our site requests information from users through surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this
information. Information requested may include contact information (such as
name and shipping address) and demographic information (such as ZIP code and
age). Contact information will be used to notify the winners and award prizes.
By law, we are required to post the names of contest winners; please be aware
of this prior to entering into any of our contests. Survey information will be
used for purposes of monitoring or improving the use of this site and
increasing user satisfaction.
Newsletters and Mail-Order Catalogues
--------------------------------------------------------------------------------
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address. Although
Butterflyvibes.com
is not currently circulating a mail-order catalogue, contact information such
as customer name and mailing address would be required in the event of
mail-order catalogue circulation.
Contact Us
--------------------------------------------------------------------------------
We use email links located on the "contact us" page to allow you to contact us
directly with any questions or comments you may have. We read every message our
customers send and we will directly respond to messages related to customer
orders as soon as we are able. For all messages that do not relate to customer
orders, we may file your comments to improve the site and program, or review
and discard the information. Your personal information is only shared with
third parties with your explicit permission.
Special Offers
--------------------------------------------------------------------------------
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter upon request. Out of respect for the
privacy of our users we present the option to not receive these types of
communications. Please see our choice and opt out section below.
Choice/Opt-Out
--------------------------------------------------------------------------------
Butterflyvibes.com
provides its users with the option of opting out of all mailings. Therefore,
when there is a choice of using information for purposes other than what the
information was originally collected for,
Butterflyvibes.com
will present the user with an opt out box.
Users who no longer wish to receive our newsletter or promotional materials
from our partners may opt out of receiving these communications by replying to
unsubscribe in the subject line in the email or contact us at support ticket
.
Users of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an informed choice as
to whether or not they should proceed with services that require an outside
party.
Site and Service Updates
--------------------------------------------------------------------------------
We also send the user site and service announcement updates. Members are not
able to unsubscribe from service announcements, which contain important
information about the service. We communicate with the user to provide
requested services and with regard to issues relating to her or his account by
email or phone.
Correction/Updating Personal Information
--------------------------------------------------------------------------------
If a user's personally identifiable information changes (such as your ZIP
code), or if a user no longer desires our service, we will endeavor to provide
a way to correct, update or remove that user's personal data provided to us.
This can usually be done at the member information page or by emailing our
Customer Service department.
Notification of Changes
--------------------------------------------------------------------------------
If we change our privacy policy, we will post those changes on our Privacy
Policy page that can be accessed throughout the site, so our users are always
aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. If at any point we decide to use
personally identifiable information in a manner different from that stated at
the time it was collected, we will notify users by email. Users will have a
choice as to whether or not we use their information in this different manner.
We will use information in accordance with the privacy policy under which the
information was collected.
Security
--------------------------------------------------------------------------------
This Web site takes every precaution to protect our users' information. When
users submit sensitive information through the Web site, their information is
protected both online and offline.
Our staff will not disclose any customer information, names or purchasing
information to anyone outside of
Butterflyvibes.com
, unless required to do so by law.
All forms requiring users to enter sensitive information (such as a credit card
number and/or a social security number) that information is encrypted and
protected with the most secure encryption software currently available in the
industrySSL. While on a secure page, such as our order form, the lock icon on
the bottom of your Web browsers is displayed as locked, as opposed to unlocked,
the denoted designation when you are just "surfing."
While we use SSL encryption to protect sensitive information online, we also do
everything in our power to protect user information offline. This concern for
protecting user information extends to our credit card verification and credit
card fraud protection programs.
All of our users' information, not limited to the sensitive information
mentioned above, is restricted to our company offices. Only employees who
require the information to perform a specific function (for example, for
billing, order processing or customer service representative needs) are granted
access to personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desks. When they return,
they must re-enter their password to regain access to your information.
Furthermore, all of our employees are kept up-to-date on our security and
privacy practices.
Every quarter,
Butterflyvibes.com
conducts in-house trainings on our customer care policies so that our employees
are notified and/or reminded about the importance we place on privacy, and the
role our employees play in ensuring that our customers' information is
protected. Finally, the servers on which we store personally identifiable
information are kept in a secure environment behind a locked cage.
If you have any questions about the security at our Web site, you can send an
email to webmaster@Butterflyvibes.com
.
|
|
|