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| Return policy |
- Returns and exchanges are available for orders shipped within the United States.
- Items can be returned or exchanged within 60 days of your order shipment.
- Damaged and defective products can be returned or exchanged for free.
- Shipping charges for returns or exchanges of unwanted items cannot be refunded.
- Electronic media products (DVDs, CDs, video or audio tapes) and liquid products (oils, lubes, toy cleaners, bath and body products) cannot be returned.
- In the event that liquid products were damaged or leaked during shipment, we will replace these items at no additional cost. If this occurs, please contact our Customer Service immediately; replacements for liquid items are available within a few days of expected delivery date and cannot be processed via our Return Ship Wizard.
- To make a return or exchange use Return/Exchange Wizard link at the bottom of the Order status page and follow the instructions.
- For all orders, please allow up to 3 weeks to receive your replacement item(s) or refund.
- If you have any questions or concerns about return or exchange please contact our Customer Service at (800)350-9050 M-F 8am-4pm EST or email customerservice@butterflyvibes.com.
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